FAQs

Do you ship worldwide?

We are in the process of increasing our delivery to countries outside of UK. If you need confirmation that we ship to your address feel free to contact us on info@boutiquestore.co.uk. Please be aware that orders shipped to Europe will experience some delays. Sorry for any inconvenience.

Do you offer next day shipping?

YES we do! Orders placed before 2pm Monday - Friday are dispatched the same day for delivery the very next day.

When will I receive my order and how is it sent?

We aim to dispatch all orders within 1 working day. We will keep you informed on the progress of your order via our email. We will issue a dispatch confirmation when your order has been sent from our warehouse. Next Day Delivery (when selected at the checkout) will arrive with you the next working day. Cut off time to order before is 2pm Monday - Friday.

What is your returns policy?

We offer returns within the first 14 working days of delivery as long as goods received in the same condition they were sent.

Please note there is a charge for return labels (£2.99 for UK customers) which is deducted from your refund when you use our returns portal.

If you have received a faulty / marked item, you must notify us within 3 days of receiving the item.

How long does it take for a refund?

Refunds are usually made the day we receive your item as long as it is received within our returns timescale. Returns received on a Saturday will be processed on Monday. Please note it can take up to 10 working days for the funds to hit your account which is totally dependent on your card issuer and out of our control.

What shall I do if I have any queries/problems?

Feel free to contact us directly at info@boutiquestore.co.uk.

Can I cancel my order?

We can only cancel/amend order details if your order has not gone into our warehouse for processing. Please contact us via email and we will try our best to honour your request however we can not guarantee any changes will be made.

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